Shipping & returns
RETURN + EXCHANGE
If for any reason you are dissatisfied with your purchase, we would be happy to refund you the items total. Only web orders are eligible for a full refund within 14 calendar days of receiving your merchandise. To be eligible, the following requirements must be met. Please note that any original shipping charges are non-refundable.
- All items must be returned in the same condition as when originally purchased.
- Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and accessories attached.
- Footwear must be returned in original shoe box. Please try on shoes on carpet.
The following items are NOT eligible for return, exchanged or store credit.
Once we receive the return and process it as requested, a confirmation email will be sent to the email address on the order. Please allow 3-10 business days for the return to be received and processed.
- Product must be returned within 14 calendar days of you receiving your order.
- Pack your item(s) and invoice into bag/cardboard box
- Insert return form with item(s)
- Send your return to us at your expense to the address below.
On the Avenue Boutique
Attn: Online Returns
133 N. Glendora Ave.
Glendora, CA 91741
We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions at [email protected]