Shipping & returns
RETURN + EXCHANGE
If for any reason you are dissatisfied with your purchase, we would be happy to refund you the items total. Only web orders are eligible for a full refund within 14 calendar days of receiving your merchandise. To be eligible, the following requirements must be met. Please note that any original shipping charges are non-refundable.
- All items must be returned in the same condition as when originally purchased.
- Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and accessories attached.
- Footwear must be returned in original shoe box. Please try on shoes on carpet.
The following items are NOT eligible for return, exchanged or store credit.
SALE
Jewelry
Hats/Hair Accessories
Intimates
Once we receive the return and process it as requested, a confirmation email will be sent to the email address on the order. Please allow 3-10 business days for the return to be received and processed.
RETURN PROCESS
- Product must be returned within 14 calendar days of you receiving your order.
- Pack your item(s) and invoice into bag/cardboard box
- Insert return form with item(s)
- Send your return to us at your expense to the address below.
On the Avenue Boutique
Attn: Online Returns
133 N. Glendora Ave.
Glendora, CA 91741
We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions at [email protected]