Shipping & returns

RETURN + EXCHANGE

If for any reason you are dissatisfied with your purchase, we would be happy to refund you the items total.  Only web orders are eligible for a full refund within 14 calendar days of receiving your merchandise. To be eligible, the following requirements must be met.  Please note that any original shipping charges are non-refundable.

  • All items must be returned in the same condition as when originally purchased.
  • Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and accessories attached.
  • Footwear must be returned in original shoe box.  Please try on shoes on carpet.

The following items are NOT eligible for return, exchanged or store credit.

SALE

Jewelry

Hats/Hair Accessories

Intimates

Once we receive the return and process it as requested, a confirmation email will be sent to the email address on the order.  Please allow 3-10 business days for the return to be received and processed.

 

RETURN PROCESS

  • Product must be returned within 14 calendar days of you receiving your order.
  • Pack your item(s) and invoice into bag/cardboard box
  • Insert return form with item(s)
  • Send your return to us at your expense to the address below.

On the Avenue Boutique

Attn: Online Returns

133 N. Glendora Ave.

Glendora, CA  91741

We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.  Please contact our customer service if you have any questions at [email protected]